RETURN POLICY

Terms & Considerations

• Any items returned will be subject to a 15% restocking fee.
• Any jewelry that has been worn, altered or engraved cannot be returned and will not be accepted.

How do I return an item?

To return an item that you have purchased, please refer to the following steps:

1. Contact our customer support department to request a Return Authorization (RA) number.  This authorization number will be required to process your return.  Once you have been given the RA number, be sure that it is written in appropriate location on the return shipping label.
   
   
2. Pack your items appropriately to ensure no damage during the return shipping process.  Be sure to include all original packaging and enclosed materials including invoice and ALL merchandise.  All items must be returned in their original condition.  Any items returned to Cinta that are not in their original condition will not be accepted and will be returned to you.
   
   
3. Ship the item(s) back to Cinta.  Ship your package(s) using your preferred shipping provider and be sure to include the RA number on the shipping slip.  All item(s) must be returned (post marked) within 7 days of receipt.  It is recommended that you purchase shipping insurance for the return shipment.  You will be responsible for any items that are lost or damaged in the return shipping process.
   
   Any items not returned within this timeframe or any items returned without an RA number, may be rejected by Cinta.  You, as the customer, are responsible for any costs associated with return shipping.
   
   Please ship all returns to:
   Cinta, LLC
   Customer Service Department
   2370 Oakbend Drive, #1325
   Palm Harbor, FL 34684
   
   

Damaged or Defective Merchandise

If you believe a product was shipped in error from Cinta or is deemed to be defective, please contact Customer Service (service@cintajewelry.com) so that we may resolve the problem ASAP. Please keep in mind that all returns must be made within 7 days of purchase. 

Changes to the Exchange/Return Policy

Cinta reserves the right to change the Return/Exchange Policy at any time by posting new terms at this location. You may send an e-mail to Cinta with any questions relating to this policy at service@cintajewelry.com.

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